TY  - BOOK
AU  - Coombs,W.Timothy
TI  - Ongoing crisis communication: planning, managing, and responding 
SN  - 9781544328690 (pbk.)
AV  -  HD49 .C66 2019
U1  - 658.4056 23
PY  - 2019///]
CY  - Thousand Oaks, California
PB  - SAGE Publications
KW  - Crisis management
KW  - Communication in management
N1  - Previous edition: 2015; Includes bibliographical references and index; Preface -- Acknowledgments -- Chapter 1. A Need for More Crisis Management Knowledge -- Crisis Management Defined -- The Initial Crisis Management Framework -- Outline of the Three-Stage Approach -- A More Advanced View: The Regenerative Model of Crisis -- Importance of Crisis Management -- Crisis Leadership: An Overlooked Resource -- Conclusion -- Discussion Questions -- Chapter 2. Risk as the Foundation for Crisis Management and Crisis Communication --- Enterprise Risk Management -- Boyd’s OODA Loop<br />   Conclusion<br />   Discussion Questions<br />Chapter 3. The Crisis Mitigation Process: Building Crisis Resistant Organizations<br />   Observe: Finding Red Flags --  Orient: Collect the Information --  Orient: Analyze the Information -- Decide and Act: Take Preventive Action -- Evaluate the Effectiveness of the Threat Reduction -- Conclusion --  Discussion Questions -- Chapter 4. Crisis Preparing: Part I --  Diagnosing Vulnerabilities --  Assessing Crisis Types -- Selecting and Training a Crisis Management Team -- Selecting and Training a Spokesperson -- Resilience: Training for All Employees<br />   Conclusion<br />   Discussion Questions -- Chapter 5. Crisis Preparing: Part II -- Developing a Crisis Communication Plan -- Reviewing the Crisis Communication System -- Stakeholders and Preparation -- Conclusion --  Discussion Questions -- Chapter 6. Recognizing Crises --  Selling the Crisis --  Crises and Information Needs -- Information Gathering -- Information Processing: The Known -- Information-Processing Problems -- Information-Processing Mechanisms -- Conclusion -- Discussion Questions -- Chapter 7. Crisis Responding -- Form of the Crisis Response --  A Strategic Focus in Crisis Communication -- Content of the Crisis Response -- Crisis Response Strategies -- Follow-Up Communication -- Conclusion --  Discussion Questions -- Chapter 8. Postcrisis Concerns -- Crisis Evaluation -- Knowledge Management: Organizational Memory and Learning -- Continuity of Actions -- Memorials and Shrines -- The Big Picture --  Conclusion -- Discussion Questions -- Epilogue -- Musings: Taking an Evidence-Based Approach Seriously -- Musings: Simplicity, Complexity, and Effectiveness --  Musings: Time and Crises --  Conclusion --  Discussion Questions -- Appendix: Possible Case Studies -- References -- Index -- About the Author
ER  -