TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality is still free: making quality certain in uncertain times 
SN  - 0070145326 (hbk.)
AV  - TS156.6 .C76 1996
U1  - 658.562 20
PY  - 1996///
CY  - New York
PB  - McGraw-Hill
KW  - Quality assurance
N1  - Includes index
ER  -