TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Introduction to total quality: quality management for production, processing, and services 
SN  - 0132325217 (hbk.)
AV  - HD62.15 .G64 1997
U1  - 658.4013 21
PY  - 1997///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -