TY  - BOOK
AU  - Rao,Ashok
TI  - Instructor's resource guide to accompany Total quality management: a cross-functional perspective 
SN  - 0471136050 (pbk.)
AV  - HD62.15 .I57 1996
U1  - 658.562 
PY  - 1996///
CY  - New York
PB  - John Wiley
KW  - Total quality management
ER  -