TY  - BOOK
AU  - Wilkinson,Adrian
AU  - Willmott,Hugh
TI  - Making quality critical: new perspectives on organizational change 
T2  - Critical perspectives on work and organization
SN  - 0415117542 (pbk.)
AV  - HD62.15 .M35 1995
U1  - 658.562 20
PY  - 1995///
CY  - London, New York
PB  - Routledge
KW  - Total quality management
KW  - Organizational change
KW  - Employee empowerment
N1  - Includes bibliographical references and index
ER  -