TY - BOOK AU - Lovelock,Christopher H. TI - Services marketing SN - 0134613775 (pbk.) AV - HF5415.122 .L68 1996 U1 - 658.802 20 PY - 1996/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Professions KW - Marketing KW - Service industries N1 - Includes bibliographical references (p. 649-650) and index ER -