TY - BOOK AU - Gummesson,Evert TI - Total relationship marketing SN - 9780750686334 (pbk.) AV - HF5415.55 .G86 2008 U1 - 658.8 22 PY - 2008/// CY - Amsterdam, Oxford PB - Butterworth-Heinemann KW - Relationship marketing KW - Marketing KW - Management N1 - Previous ed.: 2002; Formerly CIP; Includes bibliographical references and index ER -