TY  - BOOK
AU  - Blumberg,Donald F.
TI  - Managing service as a strategic profit center
SN  - 0070061890 (hbk.)
AV  - HF5415.5 .B58 1991
U1  - 658.812 20
PY  - 1991///
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
KW  - Management
KW  - Strategic planning
N1  - Includes bibliographical references (p. 226) and index
ER  -