TY  - BOOK
AU  - Hiebeler,Robert
AU  - Kelly,Thomas B.
AU  - Ketteman,Charles
ED  - Arthur Andersen & Co.
TI  - Best practices: building your business with customer-focused solutions 
SN  - 0684834537 (hbk.)
AV  - HF5415.5 .H54 1998
U1  - 658.812 21
PY  - 1998///
CY  - New York, NY
PB  - Simon & Schuster
KW  - Customer services
KW  - Management
KW  - Case studies
KW  - Quality control
KW  - Industrial management
N1  - "Arthur Andersen."; Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy0645/97045739-t.html
ER  -