TY - BOOK AU - Katta,Srini TI - Discover SAP CRM SN - 9781592291731 (pbk.) AV - HF5415.5 .K38 2008 U1 - 658.812 23 PY - 2008/// CY - Bonn PB - Galileo Press KW - SAP CRM KW - Customer relations KW - Management KW - Computer programs KW - Management information systems N1 - Includes index ER -