TY  - BOOK
AU  - Metters,Richard
AU  - Metters,Richard
TI  - Successful service operations management
SN  - 0324224370 (hbk.)
AV  - HF5415.5 .S83 2006
U1  - 658.812 22
PY  - 2006///
CY  - Mason, OH
PB  - South-Western
KW  - Customer services
KW  - Management
KW  - Case studies
N1  - Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003; Passcard for access to free 4-month subscription to InfoTrak inserted before title page; Various multi-media instructional materials are available to supplement the text; Includes bibliographical references and indexes
ER  -