TY  - BOOK
AU  - Morey,Doc
TI  - Phone power: increase your effectiveness every time you're on the phone 
SN  - 156414366X (pbk.)
AV  - HF5541.T4 M67 1998
U1  - 658.84 21
PY  - 1998///
CY  - Franklin Lakes, NJ
PB  - Career Press
KW  - Telephone in business
KW  - Telemarketing
N1  - Includes index
ER  -