TY  - BOOK
AU  - Evans,James R.
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9780324827064 (pbk.)
AV  - HD62.15 .E93 2011
U1  - 658.4013 
PY  - 2011///
CY  - Mason, OH
PB  - South-Western Cengage Learning
KW  - Total quality management
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy1105/2009942045-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1105/2009942045-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1105/2009942045-t.html
ER  -