TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 9788120328839 (pbk.) 
AV  - HD62.15 .T68 2008
U1  - 658.562 22
PY  - 2008///
CY  - New Delhi
PB  - PHI Learning
KW  - Total quality management
N1  - Previous ed.: 1999; Includes bibliographical references and index
ER  -