TY - BOOK AU - Pickering,Peg TI - How to manage conflict / SN - 9789833246892 (pbk.) AV - HM1126 .P53 2006 U1 - 303.69 21 PY - 2006/// CY - Petaling Jaya : PB - Advantage Quest Pub., KW - Conflict management N1 - Includes bibliographical references and index ER -