TY  - BOOK
AU  - Linton,Ian
TI  - Building customer loyalty
SN  - 027360080X (pbk.)
AV  - HF5415.2 .L56 1993
U1  - 621.382 22
PY  - 1993///
CY  - Singapore
PB  - Pitman Publishing
KW  - Customer services
KW  - Customer relations
KW  - Customer satisfaction
N1  - Includes index
ER  -