TY  - BOOK
AU  - Byham,William C.
AU  - Cox,Jeff
TI  - Zapp!: the lightning of empowerment : how to improve productivity, quality, and employee satisfaction 
SN  - 051758283X (hbk.)
AV  - HD30.3 .B94 1991
U1  - 650.13 21
PY  - 1991///
CY  - New York
PB  - Harmony Books
KW  - Employee empowerment
KW  - Communication in management
KW  - Interpersonal relations
UR  - http://www.loc.gov/catdir/description/random049/90041460.html
ER  -