TY  - BOOK
AU  - Werz,Edward W.
AU  - Germain,Sally
TI  - The complete customer service letter book
SN  - 9780079116192 (pbk.)
AV  - HF5726 .W47 1993
U1  - 651.75 22
PY  - 1993///
CY  - New York
PB  - McGraw-Hill
KW  - Commercial correspondence
KW  - Customer services
KW  - United States
N1  - System requirements for computer disk: IBM-compatible PC; MS-DOS; word processor capable of reading ASCII files; hard disk recommended; Includes index
ER  -