TY  - BOOK
AU  - Silvester,Marc
AU  - Ahmed,Mohi
TI  - Living service: how to deliver the service of the future today 
SN  - 9780273715351 (hbk.)
AV  - HF5415.5 .S55 2008
U1  - 658.12 22
PY  - 2008///
CY  - Harlow, England
PB  - FT Prentice Hall
KW  - Customer services
KW  - Service industries
N1  - Includes bibliographical references (p. 153-155) and index; Mind Kokoro -- Body Karada -- Soul Tamashii
UR  - http://www.loc.gov/catdir/toc/ecip088/2008000741.html
ER  -