Asia Pacific University Library catalogue


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1.
Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood.

by Gale, Bradley T | Wood, Robert Chapman.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : The Free Press, c1994Online access: Contributor biographical information | Sample text | Publisher description | Table of contents only Availability: Items available for loan: APU LibraryCall number: HF5415.157 .G35 1994 c.2 (2).

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2.
Reinventing the business : preparing today's enterprise for tomorrow's technology / Roy L. Harmon ; foreword by Leroy D. Peterson.

by Harmon, Roy L.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : The Free Press, c1996Availability: Items available for loan: APU LibraryCall number: HD58.87 .H37 1996 c.1 (2).

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