APU Library | catalog › Results of search for 'Provider:Thompson/South-Western,'

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	1.	The management and control of quality / James R. Evans, William M. Lindsay. by Evans, James R. (James Robert), 1950- \| Lindsay, William M. Edition: 6th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio : Thompson South-Western, c2005Availability: Items available for loan: APU LibraryCall number: TS156 .E93 2005 c.1 (5), APIIT LibraryCall number: CD-32-38A (1). Place hold Add to cart (remove)
	2.	Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel. by Stauss, Bernd \| Seidel, Wolfgang, 1935-. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cincinnati : Thompson/South-Western, c2004Online access: Table of contents Availability: Items available for loan: APU LibraryCall number: HF5415.52 .S73 2004 c.1 (1). Place hold Add to cart (remove)