Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: Boston : McGraw-Hill, c1998Edition: 2nd ed., Int. edDescription: xxvi, 613 p. : ill. ; 24 cmISBN: 0071157093 (pbk.); 9780071157094 (pbk.)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .F58 1998
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
General Circulation
|
APU Library Open Shelf | Book | HD9980.5 .F58 1998 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00011785 | |
|
General Circulation
|
APU Library Open Shelf | Book | HD9980.5 .F58 1998 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00004208 |
Updated ed. of: Service management for competitive advantage. 1994.
Includes bibliographical references and indexes.
There are no comments on this title.