Asia Pacific University Library catalogue


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1.
Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel.

by Stauss, Bernd | Seidel, Wolfgang, 1935-.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Cincinnati : Thompson/South-Western, c2004Online access: Table of contents Availability: Items available for loan: APU LibraryCall number: HF5415.52 .S73 2004 c.1 (1).

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2.
Services science : fundamentals, challenges and future developments / Bernd Stauss ... [et al.] (editors).

by Stauss, Bernd | Roland Berger Strategy Consultants.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Berlin ; New York : Springer, c2008Availability: Items available for loan: APU LibraryCall number: HD9986.A2 S47 2008 c.1 (1).

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