Handling angry & hostile customers / Timothy F. Bednarz.
Material type:
TextSeries: Publication details: Stevens Point, WI : Majorium Business Press, c2011Description: 34 p. ; 24 cmISBN: 9781882181261 (pbk.)Subject(s): Customer services | Interpersonal communication | Conflict management | Anger | Hostility (Psychology)LOC classification: HF5415.5 | .B43 2011Summary: Handling Angry & Hostile Customers is a training guide that features eight training lessons, each presenting a unique concept, questions to facilitate comprehension and action plans to transfer learning to the working environment.
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Staff Circulation
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APU Library Open Shelf | Book | HF5415.5 .B43 2011 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00033381 | |
General Circulation
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APU Library Open Shelf | Book | HF5415.5 .B43 2011 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00033382 |
Handling Angry & Hostile Customers is a training guide that features eight training lessons, each presenting a unique concept, questions to facilitate comprehension and action plans to transfer learning to the working environment.
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