Assessing business excellence : a guide to business excellence and self-assessment / L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence.
Material type:
TextPublication details: Amsterdam [Netherlands] ; Boston, Mass. : Elsevier Butterworth-Heinemann, 2004Edition: 2nd edDescription: ix, 451 p. : ill. ; 24 cmISBN: 9780750655170 (pbk.)Subject(s): Total quality management | Industrial efficiency -- Evaluation | Benchmarking (Management)DDC classification: 658.4013 LOC classification: HD62.15 | .P67 2004
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HD62.15 .P67 2004 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00004943 |
Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996.
Includes bibliographical references (p. [439]-443) and index.
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