APU Library | catalog › Results of search for 'an:8330'

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	1.	Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson. by Bell, Chip R \| Patterson, John R. (John Rice), 1951-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2009Availability: Items available for loan: APU LibraryCall number: HF5415.5 .B45 2009 c.1 (2). Place hold Add to cart (remove)
	2.	Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company / Robert Spector. by Spector, Robert, 1947-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, c2001Online access: Contributor biographical information \| Publisher description \| Table of Contents Availability: Items available for loan: APU LibraryCall number: HF5415.5 .S64 2001 c.1 (1). Place hold Add to cart (remove)
	3.	The complete customer service letter book / Edward W. Werz, Sally Germain. by Werz, Edward W \| Germain, Sally. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1993Availability: Items available for loan: APU LibraryCall number: HF5726 .W47 1993 c.1 (1). Place hold Add to cart (remove)