| 000 | 00786nam a2200253Ia 4500 | ||
|---|---|---|---|
| 001 | 50943991 | ||
| 003 | APU | ||
| 005 | 20150815102326.0 | ||
| 008 | 021106s2002 xxca b 000 0 eng d | ||
| 020 | _a9789087530518 (pbk.) | ||
| 035 | _a.b56044720 | ||
| 040 |
_aINT _cAPU _beng _dSARA _dSM |
||
| 049 | _aOSU& | ||
| 050 | 0 | 0 |
_aHC59.72 _b.I87 2007 |
| 082 | 0 | 0 |
_221 _a658.05 _bITS 2007 |
| 245 | 0 | 0 |
_aIT service management : _ban introduction / _cJan van Bon... [et al.]. |
| 260 |
_aZaltbommel : _bVan Haren Pub, _cc2007. |
||
| 300 |
_axiv, 514 p. : _bill. ; _c25 cm. |
||
| 500 | _aBased on ISO 20000 and ITIL V3 | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aInformation Technology _xManagement. _9688 |
|
| 700 | 1 |
_aVan Bon, Jan. _919543 |
|
| 942 |
_2lcc _cBook |
||
| 999 |
_c10502 _d10502 |
||