| 000 | 01184cam a22003254a 4500 | ||
|---|---|---|---|
| 001 | 14794445 | ||
| 003 | APU | ||
| 005 | 20150825141021.0 | ||
| 008 | 070403s2008 maua b 001 0 eng | ||
| 010 | _a 2007926147 | ||
| 020 | _a9780618641802 (pbk.) | ||
| 020 | _a0618641807 (pbk.) | ||
| 040 |
_aDLC _cDLC _dSUE _beng |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.F57 2008 |
| 082 | 0 | 4 |
_222 _a658.8 _bFIS 2008 |
| 100 | 1 |
_aFisk, Raymond P. _920427 |
|
| 245 | 1 | 0 |
_aInteractive services marketing / _cRaymond P. Fisk, Stephen J. Grove, Joby John. |
| 250 | _a3rd ed. | ||
| 260 |
_aBoston : _bHoughton Mifflin, _cc2008. |
||
| 300 |
_axxiv, 276 p. : _bill. ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aService industries _xMarketing. _97837 |
|
| 650 | 0 |
_aService industries _xManagement. _94364 |
|
| 700 | 1 |
_aGrove, Stephen J. _q(Stephen John), _d1950- _920428 |
|
| 700 | 1 |
_aJohn, Joby, _d1957- _920429 |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/fy0803/2007926147.html |
| 906 |
_a7 _bcbc _corigcop _d3 _eepcn _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook _01 |
||
| 999 |
_c11002 _d11002 |
||