| 000 | 01356cam a22003494a 4500 | ||
|---|---|---|---|
| 001 | 12264887 | ||
| 003 | APU | ||
| 005 | 20150825151836.0 | ||
| 008 | 001222s2001 nyua 001 0 eng | ||
| 010 | _a 00112180 | ||
| 020 | _a076455316X (pbk.) | ||
| 020 | _a9780764553165 (pbk.) | ||
| 040 |
_aDLC _cDLC _dSUE _beng |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.B35 2001 |
| 082 | 0 | 0 |
_a658.8120285 _221 _bBAI 2001 |
| 100 | 1 |
_aBailey, Keith, _d1945- _920622 |
|
| 245 | 1 | 0 |
_aOnline customer service for dummies / _cby Keith Bailey and Karen Leland. |
| 260 |
_aNew York, NY : _bHungry Minds, _cc2001. |
||
| 300 |
_axxvi, 273 p. : _bill. ; _c24 cm. |
||
| 440 | 0 |
_a--For dummies _94944 |
|
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _xAutomation. _920623 |
|
| 650 | 0 |
_aCustomer services _xData processing. _920624 |
|
| 700 | 1 |
_aLeland, Karen. _920625 |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/wiley021/00112180.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0706/00112180-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0706/00112180-d.html |
| 906 |
_a7 _bcbc _corignew _d2 _eepcn _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c11129 _d11129 |
||