| 000 | 01196cam a22003014a 4500 | ||
|---|---|---|---|
| 001 | 12081958 | ||
| 003 | APU | ||
| 005 | 20150406173746.0 | ||
| 008 | 000627s2001 nyua b 001 0 eng | ||
| 010 | _a 00057875 | ||
| 020 | _a007136479X (hbk.) | ||
| 020 | _a9780071364799 (hbk.) | ||
| 040 |
_aDLC _beng _cAPU _dBNF _dWAN |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.525 _b.B47 2001 |
| 082 | 0 | 0 |
_221 _a658.812 _bBER 2001 |
| 100 | 1 |
_aBergeron, Bryan P. _96446 |
|
| 245 | 1 | 4 |
_aThe eternal e-customer : _bhow emotionally intelligent interfaces can create long-lasting customer relationships / _cBryan P. Bergeron. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2001. |
||
| 300 |
_axxvi, 261 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 235) and index. | ||
| 650 | 0 |
_aCustomer loyalty. _98347 |
|
| 650 | 0 |
_aInternet marketing. _92843 |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh021/00057875.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook _02 |
||
| 999 |
_c11293 _d11293 |
||