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| 001 | 011716513 | ||
| 003 | APU | ||
| 005 | 20150825154708.0 | ||
| 008 | 011129s1999 xxua ||d 000 ||eng | ||
| 020 | _a1578200431 (pbk.) | ||
| 020 | _a9781578200436 (pbk.) | ||
| 040 |
_aUk _cAPU _beng _dBNF _dWAN |
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| 050 | 0 | 0 |
_aHE8788 _b.B63 1999 |
| 082 | 0 | 0 |
_221 _a658.812 _bBOD 1999 |
| 100 | 1 |
_aBodin, Madeline. _920891 |
|
| 245 | 1 | 4 |
_aThe call center dictionary : _bthe complete guide to call center & help desk technology and operations / _cby Madeline Bodin and Keith Dawson. |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bTelecom, _cc1999. |
||
| 300 |
_a277 p. : _bill. ; _c23 cm. |
||
| 650 | 0 |
_aMGT. _920892 |
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| 650 | 0 |
_aCall centers _xDictionaries. _920893 |
|
| 690 | 7 |
_aManagement and Business Studies _2blcoll |
|
| 700 | 1 |
_aDawson, Keith. _920894 |
|
| 942 |
_2lcc _cBook |
||
| 999 |
_c11294 _d11294 |
||