| 000 | 01192cam a22003254a 4500 | ||
|---|---|---|---|
| 001 | 12197527 | ||
| 003 | APU | ||
| 005 | 20160220051505.0 | ||
| 008 | 001006s2000 onca b 000 0 eng c | ||
| 010 | _a 00709499 | ||
| 015 | _aC00-930951-9 | ||
| 020 | _a0471644099 (hbk.) | ||
| 020 | _a9780471644095 (hbk.) | ||
| 035 | _a(OCoLC)ocm43847101 | ||
| 040 |
_aCaOTU _beng _cAPU _dBNF _dWAN |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.C87 2000 |
| 082 | 0 | 0 |
_221 _a658.812 _bCUS 2000 |
| 245 | 0 | 0 |
_aCustomer relationship management : _ba strategic imperative in the world of e-business / _ceditor and contributor, Stanley A. Brown. |
| 260 |
_aToronto ; _aNew York : _bJohn Wiley & Sons Canada, _cc2000. |
||
| 300 |
_axxviii, 345 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aCustomer relations _xManagement. _98366 |
|
| 650 | 0 |
_aElectronic commerce. _9684 |
|
| 700 | 1 |
_aBrown, Stanley A., _d1946- _920895 |
|
| 856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix04/00709499.html |
|
| 906 |
_a7 _bcbc _cpccadap _d2 _encip _f20 _gy-gencatlg |
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| 942 |
_2lcc _cBook _05 |
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| 999 |
_c11295 _d11295 |
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