| 000 | 00851pam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 43457346 | ||
| 003 | APU | ||
| 005 | 20150407165315.0 | ||
| 008 | 010604r20012000enk 001 0 eng | ||
| 015 | _aGBA0-Z2865 | ||
| 020 | _a0749432365 (pbk.) | ||
| 020 | _a9780749432362 (pbk.) | ||
| 040 |
_aUKM _beng _cAPU _dBNF _dWAN |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.C66 2000 |
| 082 | 0 | 0 |
_221 _a658.812 _bCOO 2000 |
| 100 | 1 |
_aCook, Sarah, _d1955- _920897 |
|
| 245 | 1 | 0 |
_aCustomer care : _bhow to create an effective customer focus / _cSarah Cook. |
| 250 | _a3rd ed. | ||
| 260 |
_aLondon : _bKogan Page, _cc2000. |
||
| 300 |
_aviii, 215 p. : _bill. ; _c24 cm. |
||
| 500 | _aPrevious ed.: 1997. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations. _91096 |
|
| 650 | 0 |
_aTotal quality management. _96409 |
|
| 942 |
_2lcc _cBook |
||
| 999 |
_c11299 _d11299 |
||