| 000 | 01048cam a22003014a 4500 | ||
|---|---|---|---|
| 001 | 14861167 | ||
| 003 | APU | ||
| 005 | 20150407165809.0 | ||
| 008 | 070522s2007 nyua b 000 0 eng | ||
| 010 | _a 2007929466 | ||
| 020 | _a9781595620163 (hbk.) | ||
| 040 |
_aDLC _beng _cAPU _dBNF _dWAN |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.F54 2007 |
| 082 | 0 | 0 |
_222 _a658.812 _bFLE 2007 |
| 100 | 1 |
_aFleming, John Howland. _920904 |
|
| 245 | 1 | 0 |
_aHuman sigma : _bmanaging the employee-customer encounter / _cJohn H. Fleming, Jim Asplund. |
| 260 |
_aNew York : _bGallup Press, _cc2007. |
||
| 300 |
_a313 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [289]-313). | ||
| 650 | 0 |
_aCustomer relations. _91096 |
|
| 650 | 0 |
_aConsumer satisfaction. _93985 |
|
| 650 | 0 |
_aSales management. _97902 |
|
| 700 | 1 |
_aAsplund, Jim. _920905 |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/fy0804/2007929466.html |
| 906 |
_a7 _bcbc _corignew _d2 _eepcn _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c11311 _d11311 |
||