| 000 | 01271cam a2200337 a 4500 | ||
|---|---|---|---|
| 001 | 14065407 | ||
| 003 | APU | ||
| 005 | 20160224051504.0 | ||
| 008 | 050805s2001 maua 001 0 eng d | ||
| 010 | _a 2005299531 | ||
| 015 | _aGBA1-Y9420 | ||
| 020 | _a1580624588 (pbk.) | ||
| 020 | _a9781580624589 (pbk.) | ||
| 035 | _a(OCoLC)ocm46395322 | ||
| 040 |
_aUKM _beng _cAPU _dBNF _dWAN |
||
| 042 | _alccopycat | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.F67 2001 |
| 082 | 0 | 0 |
_221 _a658.812 _bFOR 2001 |
| 100 | 1 |
_aFord, Lisa. _920908 |
|
| 245 | 1 | 0 |
_aExceptional customer service : _bgoing beyond your good service to exceed the customer's expectation / _cLisa Ford, David McNair, Bill Perry. |
| 260 |
_aAvon, Mass. : _bAdams, _cc2001. |
||
| 300 |
_axii, 203 p. : _bill. ; _c23 cm. |
||
| 500 | _aIncludes index. | ||
| 520 | _aBy using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service. | ||
| 650 | 0 |
_aCustomer services. _93984 |
|
| 700 | 1 |
_aPerry, Bill. _920909 |
|
| 700 | 1 |
_aMcNair, David. _920910 |
|
| 906 |
_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook _01 |
||
| 999 |
_c11313 _d11313 |
||