| 000 | 01455cam a22003494a 4500 | ||
|---|---|---|---|
| 001 | 11914062 | ||
| 003 | APU | ||
| 005 | 20150817111753.0 | ||
| 008 | 000215s2000 cau f 001 0 eng | ||
| 010 | _a 00025368 | ||
| 020 | _a0787951390 (hbk.) | ||
| 020 | _a9780787951399 (hbk.) | ||
| 040 |
_aDLC _beng _cAPU _dBNF _dWAN |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.G66 2000 |
| 082 | 0 | 0 |
_a658.812 _221 _bGOO 2000 |
| 100 | 1 |
_aGoodman, Gary S. _920936 |
|
| 245 | 1 | 0 |
_aMonitoring, measuring, and managing customer service / _cGary S. Goodman. |
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco : _bJossey-Bass, _cc2000. |
||
| 300 |
_axiii, 166 p. ; _c25 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _xQuality control _vHandbooks, manuals, etc. _920937 |
|
| 650 | 0 |
_aCustomer services _xEvaluation _vHandbooks, manuals, etc. _920938 |
|
| 650 | 0 |
_aCustomer services _xManagement _vHandbooks, manuals, etc. _920939 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley044/00025368.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley037/00025368.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/wiley021/00025368.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook _01 |
||
| 999 |
_c11326 _d11326 |
||