000 00815nam a2200241 a 4500
003 APU
005 20150407165532.0
008 s2001 nju 000 0 eng d
020 _a0130320005 (pbk.)
020 _a9780130320001 (pbk.)
040 _aNUSHL
_beng
_cNUHSL
_dSUE
050 1 4 _aHD30.2
_b.T5 2001
082 0 4 _222
_a658.4038
_bTIW 2001
100 1 _aTiwana, Amrit.
_923413
245 1 4 _aThe essential guide to knowledge management :
_be-business and CRM applications /
_cAmrit Tiwana.
260 _aUpper Saddle River, NJ :
_bPrentice Hall,
_c2001.
300 _axxiv, 315 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references and index.
650 0 _aKnowledge management.
_9216
650 0 _aElectronic commerce.
_9684
650 0 _aCustomer relations.
_91096
942 _2lcc
_cBook
_02
999 _c12699
_d12699