000 00418nam a2200121 4500
003 APU
005 20151214105849.0
100 0 _aNARGIZ KURMANGOZHAYEVA(TP018688)
_921124
245 1 0 _aTHE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION : A STUDY OF HSBC BANK IN MALAYSIA /
_cNARGIZ KURMANGOZHAYEVA
260 0 0 _aKuala Lumpur :
_bAsia Pacific University,
_c2013.
300 _b30 cm.
942 _2lcc
_cUndergraduate Theses
999 _c17486
_d17486