| 000 | 01407cam a22003614a 4500 | ||
|---|---|---|---|
| 001 | 13587638 | ||
| 003 | APU | ||
| 005 | 20150407172329.0 | ||
| 008 | 040510s2004 maua b 000 0 eng | ||
| 010 | _a 2004107036 | ||
| 020 | _a0619259094 (pbk.) | ||
| 020 | _a9780619259099 (pbk.) | ||
| 035 | _a(DLC) 2004107036 | ||
| 040 |
_aDLC _beng _cDLC _dSUE |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.55 _b.H32 2004 |
| 082 | 0 | 0 |
_a658.812 _222 _bHAB 2004 |
| 100 | 1 |
_aHaberer, JoAnn B. _929671 |
|
| 245 | 1 | 0 |
_aCustomer service in the information age : _ba common sense approach to high-tech help / _cJoAnn Haberer. |
| 260 |
_aBoston, MA : _bThomson/Course Technology, _c2004. |
||
| 300 |
_avi, 106 p. : _bill. ; _c26 cm. |
||
| 490 | 1 | _aA Crisp fifty-minute series book. | |
| 504 | _aIncludes bibliographical references (p. 106). | ||
| 650 | 0 |
_aRelationship marketing. _98262 |
|
| 650 | 0 |
_aCustomer relations _xManagement _xData processing. _920607 |
|
| 650 | 0 |
_aCustomer services _xInformation technology. _929672 |
|
| 650 | 0 |
_aElectronic commerce _xCustomer services _xManagement. _929673 |
|
| 830 | 0 |
_aFifty-Minute series. _913203 |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/fy053/2004107036.html |
| 906 |
_a7 _bcbc _corignew _d2 _eepcn _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c18492 _d18492 |
||