| 000 | 02507cam a22003134a 4500 | ||
|---|---|---|---|
| 001 | 14537793 | ||
| 003 | APU | ||
| 005 | 20150402152131.0 | ||
| 008 | 060907s2007 gw a b 100 0 eng c | ||
| 010 | _a 2006934195 | ||
| 016 | 7 |
_a977340775 _2GyFmDB |
|
| 020 | _a9783540298588 (hbk.) | ||
| 020 | _a3540298584 (hbk.) | ||
| 035 | _a(OCoLC)ocm74650394 | ||
| 040 |
_aCOO _beng _cCOO _dSUE |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.A38 2007 |
| 082 | 1 | 4 |
_222 _a658.514 _bADV 2007 |
| 245 | 0 | 0 |
_aAdvances in services innovations : _bwith 106 figures and 11 tables / _cDieter Spath, Klaus-Peter Fähnrich (eds.). |
| 260 |
_aBerlin ; _aNew York : _bSpringer, _cc2007. |
||
| 300 |
_aviii, 312 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 505 | 0 | _aService engineering : state of the art and future trends / Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development of industrial service work / Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service / Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success / Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries / Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research / Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus Peter Fahnrich, Romy Elze. | |
| 650 | 0 |
_aService industries _xTechnological innovations _vCongresses. _930084 |
|
| 700 | 1 |
_aSpath, Dieter. _930086 |
|
| 700 | 1 |
_aFähnrich, K. P. _q(Klaus Peter) _930087 |
|
| 906 |
_a7 _bcbc _cpccadap _d2 _encip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c18556 _d18556 |
||