| 000 | 01066cam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | 14552886 | ||
| 003 | APU | ||
| 005 | 20150912051505.0 | ||
| 008 | 060915s2007 enka b 001 0 eng | ||
| 010 | _a 2006030743 | ||
| 020 | _a0470028629 (pbk.) | ||
| 020 | _a9780470028629 (pbk.) | ||
| 040 |
_aDLC _cDLC _dANA _beng |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.G76 2007 |
| 082 | 0 | 0 |
_a658.8 _222 _bGRO 2007 |
| 100 | 1 |
_aGrönroos, Christian, _d1947- _911045 |
|
| 245 | 1 | 0 |
_aService management and marketing : _bcustomer management in service competition / _cChristian Grnroos. |
| 250 | _a3rd ed. | ||
| 260 |
_aChichester, West Sussex, England ; _aHoboken, NJ : _bJ. Wiley & Sons, _cc2007. |
||
| 300 |
_ax, 483 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. _97837 |
|
| 650 | 0 |
_aCustomer services. _93984 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook _03 |
||
| 999 |
_c190881 _d190881 |
||