| 000 | 00980pam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 4961456 | ||
| 003 | APU | ||
| 005 | 20160112051503.0 | ||
| 008 | 970321s1997 enka b 001 0 eng | ||
| 010 | _a 97010602 | ||
| 020 | _a0131499157 (pbk.) | ||
| 020 | _a9780131499157 (pbk.) | ||
| 040 |
_aDLC _cAPU _dSM _beng |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.H67 1997 |
| 082 | 0 | 0 |
_a658 _221 _bHOP 1997 |
| 100 | 1 |
_aHope, Christine. _95370 |
|
| 245 | 1 | 0 |
_aService operations management : _bstrategy, design, and delivery / _cChristine Hope and Alan Mühlemann. |
| 260 |
_aLondon ; _aNew York : _bPrentice Hall, _c1997. |
||
| 300 |
_aviii, 352 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. _94364 |
|
| 700 | 1 |
_aMühlemann, Alan. _95371 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBook _06 |
||
| 999 |
_c2253 _d2253 |
||