| 000 | 00829nam a2200169 4500 | ||
|---|---|---|---|
| 003 | APU | ||
| 005 | 20151012165848.0 | ||
| 008 | 150610b xxu||||| |||| 00| 0 eng d | ||
| 050 | _aPM-26-39 | ||
| 100 | 0 |
_aTAN YONG SENG (TP022977) _933590 |
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| 245 | 1 | 0 |
_aITSM IMPROVEMENT: INTEGRATE ONLINE CHAT SERVICE INTO A SOFTWARE CUSTOMER SERVICE DEPARTMENT OF A LOGISTIC SOLUTION PROVIDER AND IDENTIFY ITS VALUE PROPOSITION ASSOCIATE WITH ITIL BEST PRACTICE / _cTAN YONG SENG. |
| 260 |
_aKuala Lumpur : _bAsia Pacific University, _c2014. |
||
| 300 |
_a149 p. : _bill. ; _c30 cm. |
||
| 502 | _aA dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Information Technology Management. | ||
| 700 | 0 |
_aMargaret A/P Subramaniam _eSupervisor. _934178 |
|
| 942 |
_2lcc _cMasters Theses |
||
| 999 |
_c295992 _d295992 |
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