| 000 | 01102cam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 14747784 | ||
| 003 | APU | ||
| 005 | 20150407165837.0 | ||
| 008 | 070226s2007 nyu b 001 0 eng | ||
| 010 | _a 2007008289 | ||
| 020 | _a9780814474549 (pbk.) | ||
| 020 | _a0814474543 (pbk.) | ||
| 040 |
_aDLC _cDLC _dSUE _beng |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.E94 2007 |
| 082 | 0 | 0 |
_a658.812 _222 _bEVE 2007 |
| 100 | 1 |
_aEvenson, Renée, _d1951- _930755 |
|
| 245 | 1 | 0 |
_aAward-winning customer service : _b101 ways to guarantee great performance / _cRenée Evenson. |
| 260 |
_aNew York : _bAMACOM, _cc2007. |
||
| 300 |
_axvii, 232 p. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services. _93984 |
|
| 650 | 0 |
_aCustomer relations. _91096 |
|
| 650 | 0 |
_aEmployees _xTraining of. _95839 |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0712/2007008289.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c33744 _d33744 |
||