| 000 | 01385cam a2200301Ia 4500 | ||
|---|---|---|---|
| 001 | 35076056 | ||
| 003 | APU | ||
| 005 | 20150805141328.0 | ||
| 008 | 130329b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9838998281 (pbk.) | ||
| 020 | _a9789838998284 (pbk.) | ||
| 035 | _a(OCoLC)35076056 | ||
| 040 |
_aFWD _cAPU _dSM _beng |
||
| 050 | 4 |
_aHD62.15 _b.L56 1996 |
|
| 082 | 0 | 4 |
_a658.401 _bLIN 1996 |
| 100 | 1 |
_aLindsay, William M. _97347 |
|
| 245 | 1 | 0 |
_aTotal quality and organization development / _cby William M. Lindsay, Joseph A. Petrick. |
| 260 |
_aKuala Lumpur : _bSynergy Book International, _cc1997 . |
||
| 300 |
_axvii, 390 p. : _bill. ; _c24 cm. |
||
| 490 | 1 | _aSt. Lucie Press total quality series. | |
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _a1. Why Total Quality and Organization Development? -- 2. Overview of Total Quality -- 3. Customer Satisfaction: TQ and OD Strategy Dimensions -- 4. Continuous Improvement: TQ and OD Process Dimensions -- 5. Speaking with Facts: TQ and OD Project Dimensions -- 6. Respect for People: TQ and OD Performance Dimensions -- 7. Total Quality OD Implementation: The Transforming Process. | |
| 650 | 0 |
_aTotal quality management. _96409 |
|
| 650 | 0 |
_aOrganizational change. _91053 |
|
| 700 | 1 |
_aPetrick, Joseph A., _d1946- _97348 |
|
| 830 | 0 |
_aSt. Lucie Press total quality series. _97349 |
|
| 942 |
_2lcc _cBook _04 |
||
| 999 |
_c3450 _d3450 |
||