| 000 | 01203cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 15148866 | ||
| 003 | APU | ||
| 005 | 20160310051506.0 | ||
| 008 | 080122s2008 enka b 001 0 eng | ||
| 010 | _a 2008002916 | ||
| 020 | _a9781405847322 (pbk.) | ||
| 035 |
_a(OCoLC)191090463 _z(OCoLC)216941208 |
||
| 035 | _a(OCoLC)ocn191090463 | ||
| 040 |
_aDLC _cAPU _dSM _beng |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.J64 2008 |
| 082 | 0 | 0 |
_a658 _222 _bJOH 2008 |
| 100 | 1 |
_aJohnston, Robert, _d1953- _97357 |
|
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark. |
| 250 | _a3rd ed. | ||
| 260 |
_aHarlow, Essex, England ; _aNew York : _bFinancial Times/Prentice Hall, _c2008. |
||
| 300 |
_axvi, 533 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. _94364 |
|
| 700 | 1 |
_aClark, Graham, _d1949- _97358 |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip089/2008002916.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook _015 |
||
| 999 |
_c3459 _d3459 |
||