| 000 | 01072cam a2200301 i 4500 | ||
|---|---|---|---|
| 001 | 17757372 | ||
| 003 | APU | ||
| 005 | 20150824162709.0 | ||
| 008 | 130530s2013 enk b 001 0 eng | ||
| 010 | _a 2013020933 | ||
| 020 | _a9781137293244 (hbk.) | ||
| 040 |
_aDLC _beng _cDLC _erda _dANA |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.C87 2013 |
| 082 | 0 | 0 |
_a658.834 _223 _bCUS 2013 |
| 245 | 0 | 0 |
_aCustomers at work : _bnew perspectives on interactive service work / _cedited by Wolfgang Dunkel, Frank Kleemann. |
| 260 |
_aNew York : _bPalgrave Macmillan, _c2013 |
||
| 300 |
_axiv, 257 p. ; _c23 cm |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services. _93984 |
|
| 650 | 0 |
_aCustomer relations. _91096 |
|
| 650 | 0 |
_aSelf-service (Economics) _933883 |
|
| 700 | 1 |
_aDunkel, Wolfgang, _d1959- _933884 |
|
| 700 | 1 |
_aKleemann, Frank _933885 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c363817 _d363817 |
||