| 000 | 01076pam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 1145343 | ||
| 003 | APU | ||
| 005 | 20150806152140.0 | ||
| 008 | 950927s1996 nyuab b 001 0 eng | ||
| 010 | _a 95044395 | ||
| 020 | _a0071148817 (pbk.) | ||
| 020 | _a9780071148818 (pbk.) | ||
| 040 |
_aDLC _cDLC _dANA _beng |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.Z45 1996 |
| 082 | 0 | 0 |
_a658.8 _220 _bZEI 1996 |
| 100 | 1 |
_aZeithaml, Valarie A. _97835 |
|
| 245 | 1 | 0 |
_aServices marketing / _cValarie A. Zeithaml, Mary Jo Bitner. |
| 260 |
_aNew York : _bMcGraw Hill, _cc1996. |
||
| 300 |
_axx, 700 p. : _bill., maps ; _c25 cm. |
||
| 440 | 0 |
_aMcGraw-Hill series in marketing _97836 |
|
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. _97837 |
|
| 650 | 0 |
_aCustomer services. _93984 |
|
| 650 | 0 |
_aMarketing. _9878 |
|
| 700 | 1 |
_aBitner, Mary Jo. _97838 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBook _04 |
||
| 999 |
_c3786 _d3786 |
||