| 000 | 01177cam a2200301 i 4500 | ||
|---|---|---|---|
| 001 | 18506335 | ||
| 003 | APU | ||
| 005 | 20160725122909.0 | ||
| 008 | 150225s2015 enk 001 0 eng | ||
| 010 | _a 2015005386 | ||
| 020 | _a9781118921449 (pbk.) | ||
| 040 |
_aDLC _beng _cAPU _dDAYAH |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.G76 2015 |
| 082 | 0 | 0 |
_a658.8 _223 _bGRO 2015 |
| 100 | 1 |
_aGrönroos, Christian, _d1947- _911045 |
|
| 245 | 1 | 0 |
_aService management and marketing : _bmanaging the service profit logic / _cChristian Grönroos. |
| 250 | _a4th ed. | ||
| 260 |
_aUnited Kingdom : _bJohn Wiley & Sons, _cc2015. |
||
| 300 |
_aix, 522 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes index. | ||
| 650 | 0 |
_aService industries _xMarketing. _97837 |
|
| 650 | 0 |
_aCustomer services. _93984 |
|
| 776 | 0 | 8 |
_iOnline version: _aGrönroos, Christian, 1947- _tService management and marketing _bFourth edition. _dHershey, PA : John Wiley & Sons, Inc., [2015] _z9781119092858 _w(DLC) 2015008110 |
| 906 |
_a0 _bvip _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBook |
||
| 999 |
_c379865 _d379865 |
||