| 000 | 00869cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | ocn276334374 | ||
| 003 | APU | ||
| 005 | 20160617162608.0 | ||
| 008 | 090105s2009 nyua b 001 0 eng | ||
| 010 | _a2008055729 | ||
| 020 | _a9780814413333 (hbk.) | ||
| 020 | _a0814413331 (hbk.) | ||
| 035 | _a(OCoLC)276334374 | ||
| 040 |
_aDLC _beng _cAPU _dDAYAH |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.G66 2009 |
| 100 | 1 |
_aGoodman, John A. _935899 |
|
| 245 | 1 | 0 |
_aStrategic customer service : _bmanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits / _cJohn A. Goodman. |
| 260 |
_aNew York : _bAMACOM, _cc2009. |
||
| 300 |
_axiv, 256 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services. _93984 |
|
| 650 | 0 |
_aCustomer relations _xManagement. _98366 |
|
| 942 |
_2lcc _cBook |
||
| 999 |
_c379887 _d379887 |
||